Miva Real Estate India (“Miva”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly, transparently and securely.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit https://in.miva.ae/ (“Website”), submit a property enquiry, contact us through WhatsApp, telephone or email, request a site visit, respond to our marketing campaigns or otherwise interact with Miva Real Estate India.

This Policy should be read together with our Terms and Conditions.

1. Information We May Collect

Depending on how you interact with us, we may collect the following categories of information.

Information You Provide Directly

When you complete a Website form, contact us or enquire about a property, we may collect:

• Full name
• Mobile or telephone number
• Email address
• City or location
• Property preferences
• Preferred project or community
• Property type
• Budget range
• Investment requirements
• Preferred callback time
• Message or enquiry details
• Information provided during telephone or WhatsApp conversations
• Site visit preferences
• Any other information you voluntarily provide

Please avoid providing sensitive personal information unless it is genuinely required for a specific service.

Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Approximate geographical location
• Pages visited
• Time spent on pages
• Referral source
• Date and time of visits
• Website interaction data
• Cookie and advertising identifiers

This information helps us operate, secure and improve the Website and understand how visitors interact with our services.

Marketing and Campaign Information

If you reach us through Google, Meta, Instagram, Facebook or another advertising or referral platform, we may receive information relating to the campaign or advertisement through which you contacted us.

This may include campaign identifiers, referral information and conversion data.

2. How We Collect Personal Information

We may collect information:

• Directly from you through Website forms.
• When you call or email us.
• Through WhatsApp or other communication platforms.
• During property consultations or site visits.
• Through marketing and advertising campaigns.
• Through cookies and similar technologies.
• Through our customer relationship management systems.
• From authorised referral partners or business partners.
• From developers, property owners or other parties where sharing is lawful and relevant to your enquiry.
• From publicly available sources where permitted by law.

3. Why We Use Your Information

We may process your information for purposes including:

Responding to Property Enquiries

To understand your requirements and provide information about suitable residential properties, commercial properties, plots or investment opportunities.

Providing Real Estate Services

To assist with:

• Property searches.
• Property comparisons.
• Site visits.
• Developer meetings.
• Negotiations.
• Documentation coordination.
• Transaction support.

Communication

To communicate with you through telephone, email, SMS, WhatsApp or other channels regarding your enquiry or service request.

Personalising Recommendations

To recommend properties, projects or locations based on preferences such as your budget, preferred location and property type.

Customer Relationship Management

To maintain records of enquiries, conversations, follow-ups, property preferences, site visits and transaction progress.

Marketing

Where permitted by applicable law, we may inform you about:

• New project launches.
• Property offers.
• Investment opportunities.
• Price updates.
• Relevant real estate developments.
• Events and open houses.
• Miva services.

You may opt out of marketing communications at any time.

Website Improvement

We may analyse Website usage to:

• Improve Website performance.
• Understand visitor behaviour.
• Improve navigation.
• Measure campaign effectiveness.
• Optimise property content.
• Detect technical issues.

Security and Fraud Prevention

Information may be processed to protect our Website, systems, users and business from fraudulent, unlawful or unauthorised activity.

Legal and Regulatory Requirements

We may process or disclose information where reasonably necessary to comply with applicable laws, court orders, regulatory requirements or requests from competent authorities.

4. Consent

Where consent is required under applicable law, we will seek your consent before collecting or using personal information for the relevant purpose.

For example, when you submit a property enquiry, you may consent to being contacted in relation to that enquiry.

Where marketing consent is required, we will use appropriate mechanisms to obtain it.

Consent may be withdrawn by contacting us, subject to applicable legal requirements.

Withdrawal of consent does not affect processing that was lawful before the withdrawal and may limit our ability to provide services that depend on the relevant information.

5. Communications and Marketing Preferences

When you submit an enquiry, we may contact you to respond to your property request.

Depending on your preferences and applicable law, communication may take place through:

• Telephone
• WhatsApp
• SMS
• Email

If you no longer wish to receive promotional communications, you may:

• Use an unsubscribe option provided in an email.
• Reply “STOP” or otherwise request removal from WhatsApp/SMS marketing where applicable.
• Tell our representative that you do not wish to receive promotional calls.
• Contact us at info@miva.ae.

We will make reasonable efforts to update your preferences.

Service-related communications necessary to respond to an active enquiry or transaction may still be sent where appropriate.

6. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to operate the Website and understand how it is used.

These technologies may include:

Essential Cookies

Used for essential Website functions, security and proper operation.

Analytics Cookies

Used to understand Website traffic, visitor behaviour and Website performance.

Advertising and Measurement Technologies

Where enabled, technologies provided by advertising and analytics platforms such as Google or Meta may be used to understand campaign performance, measure conversions or deliver more relevant advertising.

Where required by applicable law, consent will be obtained before non-essential cookies or similar technologies are used.

You can also manage cookies through your browser settings. Blocking some cookies may affect certain Website functions.

7. Sharing of Personal Information

We do not sell your personal information to third parties.

We may share information where reasonably necessary with selected parties involved in providing our services.

These may include:

Developers, Promoters and Property Owners

When necessary to respond to a specific enquiry, arrange a site visit, obtain availability or facilitate a property transaction.

Service Providers

We may work with providers supporting:

• Website hosting.
• CRM systems.
• Cloud storage.
• Email services.
• Telephone services.
• WhatsApp communications.
• Analytics.
• Digital advertising.
• Website development.
• Cybersecurity.
• Customer support.

Such providers may process information only for authorised purposes and subject to appropriate arrangements.

Professional Advisers

Information may be shared with legal, accounting, compliance or other professional advisers where required.

Government and Regulatory Authorities

We may disclose information when required by law, regulation, court order or a lawful request from a competent authority.

Corporate Transactions

If our business is reorganised, merged, acquired, transferred or sold, information may be transferred as part of that transaction subject to applicable law.

8. Third-Party Platforms

You may interact with Miva through third-party platforms such as:

• WhatsApp
• Google
• Facebook
• Instagram
• Maps or location services
• Other social media or advertising platforms

These companies may separately process personal information in accordance with their own privacy policies.

Miva does not control the independent privacy practices of these third-party platforms.

9. Data Storage and Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required under applicable law.

Retention periods may depend on factors including:

• Whether your property enquiry remains active.
• Whether you become a customer.
• The nature of the transaction.
• Legal or regulatory requirements.
• Accounting or record-keeping obligations.
• The need to resolve disputes.
• Fraud prevention and security requirements.

When personal information is no longer reasonably required, we may securely delete or anonymise it in accordance with applicable requirements and our retention practices.

10. Data Security

We use reasonable administrative, organisational and technical safeguards designed to protect personal information against:

• Unauthorised access.
• Unlawful disclosure.
• Loss.
• Misuse.
• Alteration.
• Destruction.

Access to personal information is intended to be limited to personnel and service providers who reasonably require access for authorised business purposes.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Users should therefore exercise appropriate care when transmitting information online.

11. International Data Processing

Some technology, hosting, communications, CRM, analytics or other service providers used by Miva may process information using infrastructure located outside India.

Where personal information is transferred or processed outside India, we will seek to handle such transfers in accordance with applicable Indian data protection requirements and any restrictions notified by competent authorities.

12. Your Privacy Choices and Rights

Subject to applicable law and the circumstances of your request, you may contact us to:

• Ask what personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request updating of your information.
• Request deletion or erasure where legally available.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise concerns regarding the handling of your personal information.

Certain information may need to be retained where required by law or for legitimate legal, regulatory, security, fraud-prevention or dispute-resolution purposes.

We may need to verify your identity before processing certain privacy requests.

13. Digital Personal Data Protection Framework

Miva intends to process digital personal data in a manner consistent with applicable requirements of the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, their phased implementation and other applicable Indian data protection requirements.

As provisions of India’s data protection framework become applicable, this Privacy Policy and our privacy practices may be updated accordingly.

Nothing in this Policy is intended to reduce any privacy right available to an individual under applicable law.

14. Children’s Privacy

Our real estate services are intended for adults capable of entering into property transactions and are not directed towards children.

We do not knowingly seek to collect personal information from individuals under 18 for independent property enquiries.

If we learn that information relating to a child has been collected in circumstances where it should not have been collected, we will take appropriate steps in accordance with applicable law.

15. Accuracy of Your Information

You are responsible for providing accurate and current information when making an enquiry.

If your telephone number, email address or other information changes, you may contact us to request an update.

16. Links to Other Websites

Our Website may contain links to:

• Developer websites.
• Government portals.
• RERA websites.
• Social media platforms.
• Mapping platforms.
• Other external websites.

We are not responsible for the privacy practices or content of websites operated by third parties.

You should review the privacy policies of external websites before providing personal information to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically due to changes in:

• Applicable laws or regulations.
• Our business operations.
• Website functionality.
• Technology.
• Service providers.
• Data-processing practices.

Any revised Privacy Policy will be published on this page with an updated “Last Updated” date.

Where required by law, we may provide additional notice or seek renewed consent for material changes.

18. Grievance Officer / Privacy Contact

Questions, privacy requests and complaints concerning personal information may be submitted to our designated privacy contact.

Grievance Officer: [INSERT FULL NAME]
Designation: Grievance Officer / Privacy Contact
Email: [INSERT PRIVACY OR GRIEVANCE EMAIL]
Phone: +91 93178 91001

Postal Address:
Miva Real Estate India
Office No. 135, 2nd Floor, CPM 35B, Central Plaza,
Emaar Hills, Sector 105,
Sahibzada Ajit Singh Nagar, Punjab – 140306, India.

We will review privacy complaints and requests and respond within the period required under applicable law.

19. General Contact Information

For general questions regarding this Privacy Policy or our handling of personal information:

Miva Real Estate India
Website: https://in.miva.ae/
Email: info@miva.ae
Phone / WhatsApp: +91 93178 91001

Chandigarh / Mohali Office:
Office No. 135, 2nd Floor, CPM 35B, Central Plaza,
Emaar Hills, Sector 105,
Sahibzada Ajit Singh Nagar, Punjab – 140306, India.